Real ‘people’ skills and a levity attitude are critical to superb client care.
In another compelling and hilarious keynote presentation, Scott Christopher reveals the keys to customer service that cement brand loyalty. The basic principles revealed in The Levity Effect and People People are the foundation of the program.
Levity and ‘people’ skills are getting rarer and rarer as technology takes over even some of the most fundamental of human interactions with face to face business transactions being hit hardest. While ‘gen Ys’ and ‘milennials’ may be more cause-driven and altruistic than the elder generations, ironically they are terrible ‘with people.’ Their innate tech-savviness has sapped most of them of whatever people skills they probably once possessed. The Whys, Whats and Hows of the ‘soft side’ of customer service are presented. Inspiring loyalty among clients begins with doing the same thing among peers. Wit and Wisdom presented in a high-energy, compelling keynote.